Privacy Policy

Last updated: October 22, 2025

This Privacy Policy describes how Bhaktivan (“the Site”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit, browse, make a purchase, or otherwise communicate with us through www.bhaktivan.com (the “Site”) or related digital platforms (collectively, the “Services”).

For the purpose of this Privacy Policy, “you” and “your” refer to visitors, customers, or anyone who interacts with our Services.

By accessing or using Bhaktivan’s Services, you agree to this Privacy Policy. If you do not agree, please do not use the Site or provide us with your personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational processes. Updates will be posted on this page with a revised “Last updated” date. Continued use of our Services after such updates constitutes your acceptance of the revised Privacy Policy.

2. Information We Collect

We collect personal information to process your orders, enhance your experience, and support our devotional product offerings.

Information collected directly from you may include:

• Full name, contact number, email address, and billing/shipping address

• Order details such as products purchased, payment confirmations, and transaction records

• Account credentials if you create a user account (e.g., username, password)

• Communication data such as messages or inquiries sent via WhatsApp, contact forms, or customer support channels

• Preferences, reviews, or feedback related to Bhaktivan products or services

Information we collect automatically:
When you visit Bhaktivan, we may automatically collect technical and behavioral data through cookies and similar technologies, including:

• IP address, browser type, device details, and operating system

• Pages visited, time spent, and referral source

• General geolocation data (approximate location)

Information obtained from third parties:
We may receive information from:

• Service providers (e.g., payment gateways, shipping partners)

• Advertising platforms or social media channels (e.g., Facebook, Instagram)

• Analytics and marketing tools used to improve user experience

3. How We Use Your Information

We use your personal information for the following purposes:

a. Providing and fulfilling orders

• Processing orders, payments, and deliveries

• Sending confirmations, invoices, and order updates

• Managing returns, replacements, or refunds

b. Customer support and communication

• Responding to your inquiries via WhatsApp, email, or phone

• Providing assistance and resolving issues related to your purchases

c. Marketing and promotions

• Sending devotional updates, special offers, and product launches

• Showing relevant advertisements for Bhaktivan on social media or partner platforms

• Educating customers about products and their traditional significance

d. Security and fraud prevention

• Monitoring suspicious or fraudulent activity

• Ensuring secure payments and preventing unauthorized access

e. Compliance and legal obligations

• Maintaining business records for accounting and legal requirements

4. Cookies

Bhaktivan uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

• Remember your preferences and shopping cart

• Analyze traffic and website performance

• Personalize content and offers

You may choose to disable cookies through your browser settings, but doing so might limit certain site functionalities.

5. How We Share Your Information

We only share personal information where necessary to operate our Services and deliver your orders.

We may share data with:

• Service providers such as payment gateways, logistics companies, and IT support partners

• Marketing and analytics providers that help improve our services or show relevant promotions

• Legal authorities when required by applicable laws

• Business partners or affiliates involved in our devotional distribution network

Bhaktivan does not sell your personal information.

6. User-Generated Content

If you share reviews, feedback, or images (e.g., your Ladoo Gopal Ji dressed in Bhaktivan poshak) on our site or social media, this content may be visible publicly.

Please avoid posting sensitive personal details. Bhaktivan is not responsible for information voluntarily made public by users.

7. Third-Party Websites and Links

Our website may contain links to third-party websites such as courier tracking, social platforms, or payment gateways. Bhaktivan is not responsible for the privacy practices or content of these external sites.

We encourage you to review their privacy policies before engaging with them.

8. Children’s Data

Bhaktivan’s Services are designed for adults and families. We do not knowingly collect personal information from children under 16. If you believe a child has provided us their information, please contact us to have it removed.

9. Data Security and Retention

We use appropriate security measures to protect your personal information from unauthorized access or misuse.

However, no system is completely secure, and we cannot guarantee absolute protection.
We retain personal data only as long as necessary to fulfill orders, comply with laws, and maintain legitimate business records.

10. Your Rights

Depending on your region, you may have certain rights regarding your personal data, including:

• The right to access the personal information we hold about you

• The right to request correction or deletion of your data

• The right to opt out of promotional communications

• The right to withdraw consent (where applicable)

You may exercise these rights by contacting us at contact@bhaktivan.com.

You can also unsubscribe from promotional emails or messages at any time.

11. Communication and Updates

By placing an order or signing up with Bhaktivan, you consent to receive transactional and promotional updates via email, SMS, or WhatsApp.
These communications may include order confirmations, shipping updates, offers, or devotional festival reminders.

12. Complaints

If you have concerns about how Bhaktivan handles your data, please contact us first at the details below.
We will make all reasonable efforts to resolve your issue in accordance with applicable laws.

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:

Bhaktivan
📍 Plot 08, Mini Industrial Area, Mant, Vrindavan, Uttar Pradesh, 281121, India
📧 contact@bhaktivan.com
🌐 www.bhaktivan.com